Refund policy

Refund & Return Policy

Last Updated: October 30, 2026

At Boyueda, we want every customer to feel confident when purchasing our electric scooters and accessories. We understand that returns, order cancellations, and after-sales service are sometimes necessary.

This policy explains the return requirements, refund conditions, shipping costs, and procedures for products purchased from the BOYUEDA Official Store.

Please review this policy carefully before placing your order.

1. Electric Scooter Returns – 15-Day Return Policy

Boyueda accepts eligible electric scooter return requests within 15 calendar days from the date of delivery, based on the carrier's delivery confirmation.

To qualify for a standard return, the following conditions must be met:

The return request must be submitted within 15 calendar days of delivery.
The scooter must be unused, unassembled, and unridden.
The scooter must not have been modified, disassembled, or damaged by the customer.
The original packaging, charger, accessories, manuals, and included components must be retained.
The scooter must be returned in its original condition.
Customers must receive return authorization from Boyueda before shipping the product back.

Opened Packaging

Customers may open the outer shipping box to inspect the scooter. Opening the packaging does not automatically disqualify a return.

However, the scooter must remain unused, unassembled, and unridden. All original packaging materials and included components must be retained.

Returns that do not meet these conditions may be refused or subject to adjustments based on the actual condition and documented loss in product value.

2. Return Shipping & Restocking Fees

For standard returns requested due to personal preference, a change of mind, or an incorrect purchase decision, the customer is responsible for the applicable return costs.

Because electric scooters are large and heavy products, returning them involves transportation and warehouse processing expenses.

The following fees apply:

Return Shipping Fee

Customers are responsible for the actual shipping cost of returning the scooter to the designated return warehouse confirmed by Boyueda.

Return shipping costs depend on package dimensions, weight, destination, and selected carrier.

Restocking Fee

A restocking fee of 5% of the original product purchase price will be deducted from the refund for eligible standard returns.

This fee helps cover warehouse expenses associated with receiving, inspecting, handling, repackaging, and returning the scooter to inventory.

Product Condition Adjustments

If the returned scooter has missing components, customer-caused damage, or other conditions that reduce its resale value, additional deductions may apply based on the documented loss.

Any additional deductions will be explained to the customer before the refund is finalized. The same expense will not be charged twice.

Original outbound shipping charges, if separately paid, are non-refundable where permitted by applicable law.

Exceptions

The return shipping fee and restocking fee do not apply when a return is required because of a verified product defect, incorrect shipment, or other issue attributable to Boyueda.

3. Accessories & Parts – Return and Refund Policy

Boyueda accessories and replacement parts are shipped directly from our warehouse in China.

The estimated delivery time is approximately 14 days after dispatch, depending on the destination, customs clearance, and carrier operations.

Due to international shipping and cross-border return costs, accessories and replacement parts are not eligible for standard returns due to customer-related reasons, including changes of mind or ordering mistakes.

3.1 Wrong Items Shipped by Boyueda

If Boyueda ships an incorrect accessory or part due to our fulfillment error, we will resend the correct item free of charge.

Customers do not need to return the incorrectly shipped item.
Boyueda will cover the shipping cost of the replacement.
No additional payment is required from the customer.

3.2 Incorrect Orders or Change of Mind by Customers

Customers are responsible for checking product specifications, compatibility, and model requirements before placing an order.

If a customer receives an accessory but no longer wants it, orders the wrong model, selects an incompatible part, or makes an ordering mistake, the item is not eligible for a standard return.

However, Boyueda offers a partial refund as a customer service solution for customer-related ordering errors, according to the following schedule:

Original Accessory Purchase Price	Refund Percentage
Below $100	70%
$100–$200	50%
Above $200	30%

The refund is calculated based on the original purchase price of the accessory, excluding shipping charges and taxes.

This partial refund is offered as an alternative to a standard return. Customers are not required to ship the accessory back to China to receive the applicable partial refund.

3.3 Reordering the Correct Accessory

If customers still need the correct accessory after placing an incorrect order, Boyueda can offer the correct item at our cost price, with free shipping for the new order.

Please contact our customer service team to confirm compatibility and obtain the applicable pricing before placing a new order.

3.4 Defective or Damaged Accessories

If an accessory or replacement part arrives defective or damaged, please contact our customer service team with your order number and clear photos or videos showing the issue.

After reviewing the case, Boyueda will provide an appropriate solution, which may include:

Free replacement parts or accessories.
Reshipment of the correct item.
A partial or full refund.
Other appropriate after-sales assistance.

Customers are not required to pay additional shipping costs for verified issues attributable to Boyueda.

4. Damaged, Defective, Incorrect, or Missing Items

If your electric scooter or accessories arrive damaged, defective, incorrect, or incomplete, please contact our customer service team as soon as possible.

To help us investigate and resolve the issue, please provide:

Your order number.
A description of the problem.
Clear photos or videos showing the affected product or component.
Photos of the shipping box and packaging, if the damage occurred during transportation.

For visible shipping damage or missing items, we recommend reporting the issue within 48 hours of delivery. For missing accessories or components, please contact us within 7 days whenever possible.

These reporting periods help us investigate shipping claims and arrange faster solutions. They do not automatically eliminate any rights you may have under applicable law or warranty coverage.

Depending on the issue, Boyueda may arrange:

Free replacement parts or accessories.
Product repair or technical assistance.
A replacement product.
An appropriate partial refund.
A full refund when warranted by the circumstances and applicable requirements.

Please contact our support team before attempting major repairs or modifications. Unauthorized repairs may affect warranty coverage where the repair caused or contributed to the reported problem.

5. Order Cancellation

5.1 Before Shipment

Customers may request order cancellation before the product is shipped.

Approved cancellations will receive a full refund to the original payment method without a cancellation fee.

5.2 After Shipment

Once an order has been dispatched, cancellation may no longer be possible.

Please contact our customer service team immediately. We will attempt to intercept the shipment when this service is available.

If interception is successful, any actual interception or return transportation costs will be communicated to the customer before the refund is processed.

If interception is unsuccessful, the customer may follow the applicable return procedure after delivery or after the package has been returned to our warehouse.

5.3 Shipping Delays Initiated by Boyueda

If Boyueda cannot ship an order within the promised timeframe, we will notify the customer and provide the option to accept a revised shipping date or cancel the order for a full refund, in accordance with applicable law.

6. Lost or Undelivered Packages

If your package is lost in transit or cannot be delivered, please contact our customer service team.

After reviewing the tracking information and investigating the shipment, Boyueda will arrange an appropriate resolution, which may include:

Free reshipment of the affected items.
A full refund to the original payment method.

Customers will not be charged additional fees for confirmed shipping losses attributable to the delivery process.

7. How to Request a Return or Refund

Before shipping any product back, customers must contact our support team and receive return authorization.

Please email support@boyuedascooter.com with the following information:

Your order number.
The reason for your return or refund request.
The product model.
Clear photos or videos showing the product condition, when applicable.

Our customer service team will normally review your request and respond within 2 business days.

Advance Notification Requirement

Customers must contact Boyueda at least one day before shipping any returned product.

This advance notification is required so our team can confirm the correct return warehouse, prepare for the incoming shipment, and provide the appropriate shipping instructions.

Please do not send products back without prior notification and confirmation from Boyueda.

8. Return Authorization & Unauthorized Returns

All returns must be approved by Boyueda before shipment.

Customers must follow the return address and shipping instructions provided by our customer service team.

Important: Unauthorized Returns

If a customer independently ships a product without notifying Boyueda in advance or obtaining return confirmation, Boyueda cannot guarantee that the package will be received, identified, or processed correctly.

Boyueda will not be responsible for packages that are lost, misdelivered, refused, or cannot be located due to unauthorized returns or failure to follow the confirmed return instructions, to the extent permitted by applicable law.

Any additional shipping costs, recovery expenses, or losses resulting from unauthorized returns may be the customer's responsibility, where permitted by law.

Customers must retain the shipping receipt and tracking number until the return has been successfully delivered and confirmed by the designated warehouse.

9. Designated Return Warehouses

Boyueda operates designated return warehouses in the United States and Poland to handle eligible electric scooter returns.

9.1 United States Return Warehouse

Company: Cycoco Supply Chain Inc

Contact Person: Mark

Address: 2708 Chico Ave

City: South El Monte

State: CA

ZIP Code: 91733

Country: United States

Phone: +1 918-926-6666

Email: info@cycocous.com

9.2 Poland Return Warehouse

Recipient: FAN

Address: Armii Krajowej 15

City: Grodzisk Mazowiecki

Postal Code: 05-825

Country: Poland

Phone: +48 787 673 971

Important Return Address Instructions

The appropriate return warehouse will be assigned by Boyueda customer service based on the original order, delivery destination, and return arrangements.

Customers must not independently choose between the two warehouses.

Before shipping a return, customers must email support@boyuedascooter.com at least one day in advance and receive confirmation of the designated return address and shipping instructions.

Sending a product to an unconfirmed warehouse may result in delivery delays, refusal, or difficulties identifying the returned package.

Accessories and replacement parts shipped from China are generally not accepted for standard change-of-mind returns.

10. Return Inspection & Refund Processing

Once a returned electric scooter arrives at the designated warehouse, our team will inspect the product condition, original packaging, and included components.

After the inspection is completed and the return is approved:

Refunds will normally be initiated within 3–5 business days.
The 5% restocking fee and actual return shipping costs will be deducted from eligible standard return refunds.
Any additional condition-related deductions will be explained to the customer.
Approved refunds will be issued to the original payment method whenever possible.

For accessory refunds resulting from customer ordering errors, the applicable partial refund will be calculated according to Section 3 of this policy.

The time required for the refund to appear in your account depends on your bank, credit card issuer, or payment provider.

Please allow additional processing time for your financial institution to complete the transaction.

11. Contact Us

If you have questions about returns, refunds, order cancellations, or replacement parts, please contact us:

BOYUEDA Official Store

Email: support@boyuedascooter.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

We appreciate your understanding and are committed to providing reliable products and responsive after-sales support.

Important Notice: Nothing in this policy is intended to limit or exclude any consumer rights, warranties, or remedies that cannot legally be waived under applicable laws.