Shipping Policy

Last Updated: October 30, 2026

At Boyueda, we aim to provide a reliable and convenient delivery experience for every customer. We work with local warehouses and international shipping partners to deliver our electric scooters and accessories efficiently.

This Shipping Policy explains our shipping destinations, warehouse locations, delivery estimates, shipping costs, order processing, tracking information, and procedures for delivery-related issues.

Please review this policy before placing your order.

1. Shipping Destinations

Boyueda provides shipping services to eligible destinations in the United States and Europe.

Our shipping coverage varies depending on the product category and warehouse availability.

Electric Scooters

Electric scooters are available for delivery to eligible addresses in the contiguous United States and supported European countries.

Some models or destinations may have specific shipping restrictions. Please check the product page or contact our customer service team before ordering if you are unsure whether delivery is available to your location.

Accessories & Replacement Parts

Accessories and replacement parts can be shipped to eligible addresses in the United States, Europe, and the United Kingdom.

Some accessories are shipped directly from our warehouse in China. This will be indicated on the relevant product page.

Shipping Restrictions

We currently do not deliver to the following U.S. addresses:

• PO Boxes.

• APO/FPO/DPO military addresses.

• Alaska.

• Hawaii.

• Puerto Rico.

• Guam and other U.S. territories.

Certain remote areas, islands, and locations with limited carrier services may also be excluded.

Customers outside our standard shipping coverage should contact us to confirm delivery availability before placing an order.

2. Shipping Locations & Fulfillment

To provide more efficient delivery, Boyueda uses different fulfillment locations for electric scooters and accessories.

Electric Scooters – Local Warehouse Fulfillment

Electric scooters are shipped from our local U.S. warehouse for eligible U.S. orders.

For eligible European orders, fulfillment may be arranged through an available local European warehouse.

Local warehouse fulfillment helps reduce international transportation time and provides a more convenient delivery experience.

Accessories & Replacement Parts – China Warehouse

Accessories and replacement parts marked for international fulfillment are shipped directly from our warehouse in China.

Because these products require international transportation, their delivery time is longer than that of electric scooters shipped from local warehouses.

If your order includes both an electric scooter and accessories, the products may be shipped separately from different warehouses. You may receive multiple tracking numbers for the same order.

3. Free Shipping & Additional Charges

Free Shipping

Boyueda offers free shipping to eligible delivery addresses in the United States and supported European destinations.

Electric scooters shipped from local warehouses are delivered through local shipping carriers.

Accessories shipped from China are subject to the shipping arrangements displayed on the relevant product page and at checkout.

Remote Area Surcharges

Some locations are classified as remote areas by shipping carriers such as UPS or other delivery providers.

Additional shipping charges may apply to these destinations due to transportation costs, limited delivery services, or special handling requirements.

If an additional shipping charge is required, Boyueda will inform the customer before dispatch.

Customers will have the opportunity to review the additional charge before the order is shipped.

No undisclosed additional shipping fees will be intentionally added after dispatch.

4. Shipping Methods

Boyueda works with established shipping and logistics providers to deliver products safely and efficiently.

Depending on the product and destination, shipping methods may include:

Local Warehouse Shipments

Electric scooters and selected accessories are generally delivered through established local carriers, such as UPS, FedEx, or other suitable logistics providers.

International Shipments

Accessories and replacement parts shipped from China are transported through international logistics services, primarily by air.

The shipping carrier and transportation method are selected according to the product, destination, package dimensions, and available logistics services.

The specific carrier may vary between orders.

5. Order Processing & Estimated Delivery Time

Orders are normally processed within 1–2 business days after payment confirmation.

Delivery time is calculated from the date the order is dispatched, not the date the order is placed.

Our estimated delivery times are as follows:

Product Category	Shipping Origin	Estimated Transit Time
Electric Scooters	U.S. Local Warehouse	3–7 business days after dispatch
Electric Scooters	European Local Warehouse, where available	3–7 business days after dispatch
Accessories & Parts	China Warehouse	Approximately 14 days after dispatch

Important Delivery Notes

• Order processing time is separate from shipping transit time.

• Business days exclude weekends and public holidays.

• Delivery estimates are not guaranteed.

• Actual delivery times may vary depending on the destination, carrier operations, customs procedures, and weather conditions.

• Products requiring additional compatibility confirmation or order verification may take longer to process.

During major shopping periods, public holidays, or unexpected logistics disruptions, orders may require additional processing or delivery time.

For products with special shipping arrangements or pre-sale status, please refer to the estimated shipping information displayed on the product page.

6. Shipping Address Changes

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you need to change your shipping address, please contact our customer service team as soon as possible.

Before Dispatch

Address changes may be requested before the order is shipped. Our team will confirm whether the change can be completed.

After Dispatch

Once the package has been handed over to the shipping carrier, the shipping address generally cannot be changed.

Any address correction, interception, or redelivery request will depend on the carrier's available services and may involve additional charges.

Boyueda cannot guarantee successful address changes after dispatch.

Please double-check your recipient name, street address, city, state, ZIP code, country, and telephone number before completing your purchase.

7. Order Tracking

Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent to the email address provided at checkout.

If you placed your order while logged into your account, you can also check your order details and tracking information through the My Account section of our website.

Tracking Information Updates

Please allow time for the carrier's tracking system to update after dispatch.

For international shipments from China, tracking information may not update in real time while the package is in transit or undergoing customs processing.

If your tracking information has not been updated for more than 3 business days, please contact our customer service team for assistance.

If your order contains multiple products shipped separately, each shipment may have its own tracking number.

8. Customs Duties, Import Fees & Taxes

Electric Scooters from Local Warehouses

Electric scooters shipped from our local U.S. or European warehouses have already completed the applicable import clearance procedures before being stored locally.

Customers generally do not need to handle additional import clearance for these shipments.

Accessories Shipped from China

For accessories and replacement parts shipped directly from China, Boyueda arranges international shipping and covers applicable import duties and customs clearance charges under our shipping arrangements.

Customers will not be required to pay additional import duties or customs clearance fees covered by these arrangements.

Sales Tax

Applicable sales taxes, VAT, or other transaction taxes will be calculated and displayed during checkout where required by law.

Sales taxes and VAT are separate from import duties and customs clearance charges.

9. Shipping Delays

Although Boyueda works with its logistics partners to deliver orders within the estimated timeframes, occasional delays may occur.

Possible reasons include:

• Severe weather conditions.

• Public holidays and peak shopping periods.

• Carrier operational disruptions.

• Customs inspections and clearance procedures.

• Transportation restrictions.

• Incorrect or incomplete delivery information.

• Other circumstances beyond our reasonable control.

If your order experiences an unusual delay, please contact our customer service team.

We will review the tracking information and coordinate with the shipping carrier when necessary.

If Boyueda cannot ship an order within the promised timeframe, we will notify the customer and provide the option to accept a revised shipping date or cancel the order for a full refund, in accordance with applicable law.

10. Damaged, Missing or Undelivered Packages

We take care to ensure that products are properly prepared and packaged before dispatch. However, shipping damage, missing components, or delivery problems may occasionally occur.

Damaged Packages

If your electric scooter or accessories arrive damaged, please contact us as soon as possible.

To help us investigate, please provide:

1. Your order number.

2. A description of the damage.

3. Clear photos or videos showing the affected product.

4. Photos of the outer shipping box and packaging.

For visible shipping damage, we recommend reporting the issue within 48 hours of delivery.

Please retain the original packaging and all affected components until the issue has been reviewed.

Missing Accessories or Components

If any accessories or components are missing from your order, please contact us within 7 days of delivery whenever possible.

Our team will review the order and arrange an appropriate solution, such as free replacement parts or reshipment.

These recommended reporting periods help us investigate carrier claims and arrange faster solutions. They do not automatically eliminate any rights available under applicable law or warranty coverage.

Packages Marked as Delivered but Not Received

If the carrier's tracking information shows that your package has been delivered but you cannot locate it, we recommend:

1. Checking your front door, porch, garage, mailbox area, and other possible delivery locations.

2. Checking with household members, neighbors, or building management.

3. Contacting the shipping carrier to request delivery confirmation.

4. Contacting Boyueda customer service with your order number and tracking number.

We will assist with the delivery investigation and coordinate with the carrier when necessary.

Lost or Undelivered Packages

If a package is confirmed lost in transit or cannot be delivered, Boyueda will review the circumstances and arrange an appropriate resolution, which may include:

• Free reshipment of the affected items.

• A full refund to the original payment method.

Customers will not be charged additional fees for confirmed shipping losses attributable to the delivery process.

11. Order Cancellation After Dispatch

Customers may request order cancellation before dispatch.

Approved cancellations will receive a full refund to the original payment method without a cancellation fee.

Once an order has been dispatched, cancellation may no longer be possible.

Please contact our customer service team immediately if you need to cancel a shipped order.

We will attempt to intercept the shipment when this service is available.

If interception is successful, any actual interception or return transportation costs will be communicated before the refund is processed.

If interception is unsuccessful, the customer may need to follow the applicable Return & Refund Policy after delivery.

For complete cancellation and refund conditions, please refer to our Refund & Return Policy.

12. Contact Us

If you have questions about shipping destinations, delivery times, tracking information, address changes, or delayed shipments, please contact our customer service team.

BOYUEDA Official Store

Email: support@boyuedascooter.com

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

Please include your order number and tracking number, if available, so we can assist you more efficiently.

Thank you for choosing Boyueda. We appreciate your trust and look forward to delivering your order.